The disconnect between clients and large law firms is so significant and persistent that a growing number of clients are considering bringing more legal business in-house, exploring alternative legal service providers and are contemplating doing business with smaller firms that offer greater flexibility, reveals a report.

General counsel feel that large law firms make little effort to understand their business, do not appreciate the budgetary constraints they face, and receive little help when analyzing the complex portfolio of legal work given to them. Indeed, the report points out that not a single client was satisfied with what law firms provide.